TERMS OF USE AND CONDITIONS
TERMS OF USE AND CONDITIONS
Last updated 05/25/2026
PAYMENTS
You can pay via Paypal (Pay in 3 is available for Italy) or credit/debit cards. You can also pay via bank transfer. To proceed with payment, simply add the products you wish to purchase to your cart and proceed with the checkout process, which will ask you to enter your payment details.
In case of payment issues, please contact us via the “Contact Us” form.
RETURNS AND REFUNDS FOR DEFECTIVE PRODUCTS
If a product shows defects, please contact us by sending clear photos of the defect within 14 days of receiving the product. In case of a confirmed manufacturing defect, we will offer a full or partial refund or a product replacement, if available. We carefully inspect every product before shipping it.
Returns are only accepted for product-related defects, not for mere box damages.
For video games, we cannot offer refunds if they can be activated via codes.
WITHDRAWAL AND FUTURE LIMITATIONS
The right of withdrawal within 14 days of delivery is always guaranteed, as required by current regulations, with a refund to the payment method used.
The company reserves the right to refuse future orders or pre-orders from customers who have repeatedly forced the cancellation of pre-orders, or who have generated disputes that do not comply with the Terms of purchase.
BOX CONDITION AND “BOX PROTECTION” PROGRAM
Before shipping each product, we carefully inspect the box. In case of box damage, we automatically apply a partial refund as a commercial gesture: 2% for minor damage, 5% for medium damage, and 10% for severe damage.
When possible, before shipping a figure with a damaged box, we will try to reorder another item with a perfect box, if available from our suppliers, and then send you the figure with a perfect box. This is not always possible (for rare or expensive products), so we offer an automatic refund as compensation.
You cannot request a partial refund for a damaged box: the refund is applied automatically by us.
For products marked as “Box Damaged” in the title, this program does not apply.
REFUND POLICY
In case of refund requests for an order or pre-order, for any reason (even a change of mind), we can refund the payment method used within 30 days of placing the order.
After 30 days, a refund will be possible but will be issued via Store Credit.
Made-to-order/On-request products cannot normally be canceled; in case of problems, please contact us and we will find a solution.
It remains understood that the 14-day right of withdrawal (for eligible products) is refunded to the original payment method.
IN STOCK PRODUCTS / PRE-ORDERS / MADE-TO-ORDER
Let customers speak for us
Spedizione veloce, prodotto arrivato perfettamente come da descrizione, ho gia ordinato in passato e continuerò a ordinare in futuro
Ottimo, tutto perfetto ordinerò ancora sicuramente!!!
Spedizione veloce, imballo a prova di bomba. Assistenza molto disponibile
Servizio rapido e figure in condizioni eccellenti.
Negozio consigliato! Ho preordinato una figure ed è stato tutto perfetto.
Ottima esperienza d’acquisto, grazie mille
Adorabile Nenoroid di Silence Suzuka di Uma Musume
Arrived in perfect condition, i have no complaints. She looks just like the pictures. Peak Teto. I absolutely love her♡
Molto soddisfatto dell'acquisto
Prodotto perfetto, imballato sempre con molta cura, una garanzia come sempre, il miglior sito per figure
I've got Übel for my husband, and i couldn't have chosen better. One of the best price-quality figure there is of her. The design reflects well her personality.
Love the snow collection of Frieren. Stark's soft smile is a true jewel.
Love the snow collection of Frieren. Fern is just simply cute 😌
I love the snow collection of Frieren. Simple and cute. Stable design, and doesn't occupy much space
Must have per la collezione bath tub di Yakuza! <3
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