Terms of Use

 

Payments

It is possible to pay through Paypal, Credit Cards or Direct Deposit (Bank Transfer). In order to proceed with payment, you can add the products you want to buy to the cart, and then proceed with the checkout process, that automatically will ask you to insert your payment details.

In case of problems with payments, please contact us through the "Contact Us" module.

   

Returns and Refunds 

If a product you received shows some damage, contact us with the form on our site and attach a photo showing clearly the damage within 7 days from the reception of the package. You can do this process in the case of clearly visible production defects of a figure or product, we'll find in every way possible to help you offering you a return and refunds on a case by case basis. Before shipping a product we accurately check it, avoiding to ship products with boxes visibly damaged. If a box shows some damage, we'll write it in the product description. We cannot open the boxes or they'll lose the "New" Condition. 

As for videogames, we cannot give refunds of games that can be activate through codes.

 

Product Conditions 

Every product is labeled as NEW if it's a boxed product, never opened before.

USED product is a product that can have a box or not, as stated in every single page of the product. 

 

In Stock/Preorders/Backorder

A product labeled as "In Stock" is a product we have in our warehouse and is ready to be shipped right after an order.

A product in "Preorder" is a product with an announced future release, that you can order in advance. You can choose to pay immediately or some days before the release of the item.

A product in "Backorder" is a product we don't have in stock but can we can order for you from our suppliers. Usually the time required from the time of your request to the reception of the product is of at least 3 weeks. 

The user accepts the terms contained in "Preorder Policy".

 

Refunds/Order Cancellation

At the moment, it is always possible to ask for a Preorder cancellation. You'll receive a refund for every order cancelled. If you wish to cancel a preorder, please contact us.

If, on contrary, we cannot provide you the item you preordered, you'll receive full refund and a compensation for the inconvenience.

Products "Backorder" orders cannot be cancelled, since the product is ordered just on request. If you wish to cancel it please contact us and explain the reasons and we'll check case by case.

 

"Pay Later" System

 

Pay Later System is available ONLY for preorders. 

We send an invoice through e-mail to make the payment some time before the release date of the product. The payment for "Pay Later" items can be made with credit cards (through the circuit Stripe, we send the link to pay securely through it directly) or Paypal if the customer prefers it. 

 

All orders "In Stock" or "Backorder" cannot be paid later. If "Pay Later" is chosen for these kind of orders, we sadly have to cancel the order.

 

Shipping

  

We usually ship with UPS or Express tracked postal service. 

 

For Extra Europe destinations, we usually ship with Express tracked postal service. Please be advised that there could be sometimes slowdowns in shipping, due to the availabilty of couriers. 

 

 Shipment Table

 Country  Shipping Cost  Free Shipping for orders over...
Albania 24.99 Euro   Not Available
Andorra 19.99 Euro   Not Available
Argentina 34.99 Euro   Not Available
Austria 6.99 Euro   99.99 Euro
Belgium 6.99 Euro   99.99 Euro
Bosnia and Herzegovina 19.99 Euro   Not Available
Bulgaria 9.99 Euro   99.99 Euro
Canada 29.99 Euro   Not Available
Chile 31.99 Euro   Not Available
Croatia 6.99 Euro   99.99 Euro
Colombia 24.99 Euro   Not Available
Cyprus 14.99 Euro   Not Available
Czech Republic 6.99 Euro   99.99 Euro
Denmark 6.99 Euro   99.99 Euro
Estonia 9.99 Euro   99.99 Euro
Finland 6.99 Euro   99.99 Euro
France 6.99 Euro   99.99 Euro
Germany 6.99 Euro   99.99 Euro
Greece 6.99 Euro   99.99 Euro
Hungary 6.99 Euro   99.99 Euro
Ireland 6.99 Euro   99.99 Euro
Italy 4.99 Euro   99.99 Euro
Japan 34.99 Euro   Not Available
Latvia 6.99 Euro   99.99 Euro
Liechtenstein 29.99 Euro   Not Available
Lithuania 9.99 Euro   99.99 Euro
Luxembourg 6.99 Euro   99.99 Euro
Malaysia 24.99 Euro   Not Available
Malta 9.99 Euro   Not Available
Mexico 34.99 Euro   Not Available
Monaco 6.99 Euro   99.99 Euro
Montenegro 19.99 Euro   Not Available
New Zealand 34.99 Euro   Not Available
Norway 24.99 Euro   Not Available
Philippines 34.99 Euro   Not Available
Poland 6.99 Euro   99.99 Euro
Portugal 6.99 Euro   99.99 Euro
Qatar 24.99 Euro   Not Available
Netherlands 6.99 Euro   99.99 Euro
Romania 9.99 Euro   99.99 Euro
Singapore 34.99 Euro   Not Available
Slovakia 6.99 Euro   99.99 Euro
Slovenia 6.99 Euro   99.99 Euro
Spain Peninsula And Baleari Islands 6.99 Euro   99.99 Euro
Sweden 6.99 Euro   99.99 Euro
Switzerland 24.99 Euro   Not Available
Thailand 59.99 Euro   Not Available
Turkey 24.99 Euro   Not Available
Ukraine 19.99 Euro   Not Available
United Kingdom 9.99 Euro   99.99
United States 24.99 Euro   Not Available