It is possible to pay through Paypal or Credit Cards. In order to proceed with payment, you can add the products you want to buy to the cart, and then proceed with the checkout process, that automatically will ask you to insert your payment details.
In case of problems with payments, please contact us through the "Contact Us" module.
Returns and Refunds
If a product you received shows some damage, contact us with the form on our site and attach a photo showing clearly the damage within 7 days from the reception of the package. You can do this process in the case of clearly visible production defects of a figure or product, we'll find in every way possible to help you offering you a return and refunds on a case by case basis. Before shipping a product we accurately check it, avoiding to ship products with boxes visibly damaged. If a box shows some damage, we'll write it in the product description. We cannot open the boxes or they'll lose the "New" Condition.
As for videogames, we cannot give refunds of games that can be activate through codes.
Every product is labeled as NEW if it's a boxed product, never opened before.
A USED product is a product that can have a box or not, as stated in every single page of the product. A Used Product can derive from a second-hand market, but with a Box and never opened before.
A product labeled as "In Stock" is a product we have in our warehouse and is ready to be shipped right after an order.
A product in "Preorder" is a product with an announced future release, that you can order in advance. Immediate payment is required but you'll guarantee a copy of the product as soon as we'll receive it from our suppliers.
A product in "Backorder" is a product we don't have in stock but can we can order for you. Usually the time required from the time of your request to the reception of the product is of at least a month.
Immediate Payment is required for Preorders and Backorders, and the orders cannot be canceled. If, for some reason, a product you preorder or backorder isn't available at the moment of release, due to serious inconveniences (Like Covid-19 for example...), you'll receive from us a full refund.
We usually ship in 24-48 hours, if you order an item In Stock. For Pre-Orders the estimate delivery dates are written in every product.
All our shipments are tracked, you'll receive the tracking code of your order, right after its departure from our shop!
A Backorder product is an item that we have not in stock but that can be ordered. The product will be available usually in at least 2 weeks from the date of the order. For rarer items a greater time is sometimes required.
We can ship in Europe, we can provide free shipping only in some states, see the table below:
|Czech Republic||Free Shipping|
|Spain Peninsula And Baleari Islands||Free Shipping|
|United Kingdom||Free Shipping|