We're seeing some payment irregularities, albeit from a very small number of customers, but they're already enough to cause us, if nothing else, inconvenience and delays in managing imports and supplier purchases.
Starting now, for customers placing their first order , placed using a method that does not require payment at the time of ordering, we will give them less time to pay the first installment (deposit). After one month, we will require payment to be made within 7 days. This will only apply to customers who have never actually made a payment and ONLY for the first payment form received.
Additionally, we need to insert a new rule to protect ourselves:
(Anti-Ghosting Policy) For pre-orders that do not require immediate payment (payment by installments and pre-order deposit+ options): If our payment completion requests and subsequent reminders are not responded to, customers who have defaulted on their purchase commitments and ignored all communications will be subject to a full restriction on pre-orders and made-to-order orders. Only products in stock will be available for ordering. This restriction will be applied directly to the customer and their account. To have the restriction removed and fully reinstated, we encourage customers to contact us to discuss possible solutions (for example, the possibility of placing pre-orders with an immediate deposit). We are always available to assist you with any issues or the need to cancel an order; however, passively waiting for payment deadlines to expire is an inconvenience for us. Therefore, we urge you to avoid this type of behavior.
