Shipping & Returns
SHIPPING
We ALWAYS ship from Italy. We try to ship every order and preorder as fast as possible and usually ship "In Stock" products in 24/48 hours. For Pre-Orders the estimate delivery dates are written in every product.
Since our warehouse is becoming very big, sometimes there could be some delay in the shipping and delivery of orders, in this case please be patient and contact us if you need more info.
We usually ship with UPS or Express tracked postal service.
For Extra Europe destinations, we usually ship with Express tracked postal service. Please be advised that there could be sometimes slowdowns in shipping, due to the availabilty of couriers.
All our shipments are tracked, you'll receive the tracking code of your order, right after its departure from our shop!
For Extra Europe destinations, we usually ship with Express tracked postal service. Please be advised that there could be sometimes slowdowns in shipping, due to the availabilty of couriers.
Shipment Table
| Country | Shipping Cost |
Free Shipment Available for Orders over 59.99 Euro |
| Albania | 24.99 Euro | No |
| Austria | 5,99 Euro | No |
| Belgium | 4,99 Euro | Yes |
| Bosnia and Herzegovina | 19.99 Euro | No |
| Bulgaria | 9.99 Euro | No |
| Canada | 24.99 Euro | No |
| Croatia | 6.99 Euro | No |
| Cyprus | 14.99 Euro | No |
| Czech Republic | 6.99 Euro | Yes |
| Denmark | 6.99 Euro | No |
| Estonia | 9.99 Euro | No |
| Finland | 5.99 Euro | Yes |
| France | 4,99 Euro | Yes |
| Germany | 4,99 Euro | Yes |
| Greece | 5.99 Euro | Yes |
| Hungary | 6.99 Euro | No |
| Ireland | 6.99 Euro | Yes |
| Italy | Free | Yes |
| Latvia | 6.99 Euro | No |
| Liechtenstein | 29.99 Euro | No |
| Lithuania | 4.99 Euro | Yes |
| Luxembourg | 4.99 Euro | Yes |
| Malta | 9.99 Euro | No |
| Monaco | 4.99 Euro | Yes |
| Montenegro | 19.99 Euro | No |
| Norway | 24.99 Euro | No |
| Poland | 5.99 Euro | Yes |
| Portugal | 5.99 Euro | Yes |
| Netherlands | 4.99 Euro | Yes |
| Romania | 4.99 Euro | Yes |
| Slovakia | 4.99 Euro | Yes |
| Slovenia | 4.99 Euro | Yes |
| Spain Peninsula And Baleari Islands | 4.99 Euro | Yes |
| Sweden | 6.99 Euro | No |
| Switzerland | 24.99 Euro | No |
| United Kingdom | 6,99 Euro | Yes (Available for orders over 99.99 Euro) |
| United States | 49.99 Euro | No |
CUSTOM FEES FOR EXTRA EU COUNTRIES
Since we ship from Italy, if you live in an extra EU country (Like UK) it's possible you'll have to pay custom fees to import the product in your country. In no way we are responsible for this and Penguin's Crown will not pay custom fees you'll refuse to pay. If we receive a product back for which you refused to pay custom fees the product will remain legally yours, and when asked we'll re ship it to you. In case we incur in extra expenses for your refusal, we'll make all the possible to retrieve the amount we unjustly had to pay.
It is responsibility of the Extra EU customer to know the local laws regarding custom fees and his/her responsibility to pay them
RETURNS AND REFUNDS ABOUT PRODUCTS DEFECTS
If a product you received shows some damage, contact us with the form on our site and attach a photo showing clearly the damage within 7 days from the reception of the package. You can do this process in the case of clearly visible production defects of a figure or product, we'll find in every way possible to help you offering you a return and refunds on a case by case basis. Before shipping a product we accurately check it.
Returns are accepted if the defects are related to the actual product, not to damages to the BOX of the product.
As for videogames, we cannot give refunds of games that can be activate through codes.
BOX CONDITION AND "BOX PROTECTION" PROGRAM
Before shipping a product we accurately check the box, in order to see its condition. In case of medium or severe damages, we'll offer automatically a refund through Store Credit of 5% of the value of the product for Medium Damages and 10% for box with severe damage.
In EVERY CASE, if possible, before shipping a damaged box product we'll reorder another figure with a perfect box, if available from our suppliers and then ship the perfect box to you.
In some cases, like in case of a rare products, this can't happen because sometimes rare or very expensive products are hard to find, so we would like to offer this service as compensation in case of damaged boxes we detect.
It's not possible to ask for a partial refund for a damaged box. It's a partial refund we offer automatically.
Obviously if a product is signaled as "BOX DAMAGED" in the title, this program doesn't apply.