Shipping & Returns

We usually ship  in 24-48 hours, if you order an item In Stock. For Pre-Orders the estimate delivery dates are written in every product. 

All our shipments are tracked, you'll receive the tracking code of your order, right after its departure from our shop!

 

A Backorder product is an item that we have not in stock but that can be ordered. The product will be available usually in at least 2 weeks from the date of the order. For rarer items a greater time is sometimes required.

 

We can ship in Europe, we can provide free shipping only in some states, see the table below:

     
Italy Free Shipping  
Austria Free Shipping  
Belgium Free Shipping  
Croatia Free Shipping  
Czech Republic Free Shipping  
Denmark Free Shipping  
Finland Free Shipping  
France Free Shipping  
Germany Free Shipping  
Hungary Free Shipping  
Ireland Free Shipping  
Latvia Free Shipping  
Luxembourg Free Shipping  
Monaco Free Shipping  
Poland Free Shipping  
Portugal Free Shipping  
Netherlands Free Shipping  
Slovakia Free Shipping  
Slovenia Free Shipping  
Spain Peninsula And Baleari Islands Free Shipping   
Sweden Free Shipping  
United Kingdom Free Shipping   

 

 

Returns and Refunds

 

If a product you received shows some damage, contact us with the form on our site and attach a photo showing clearly the damage within 7 days from the reception of the package. You can do this process in the case of clearly visible production defects of a figure or product, we'll find in every way possible to help you offering you a return and refunds on a case by case basis. Before shipping a product we accurately check it, avoiding to ship products with boxes visibly damaged. If a box shows some damage, we'll write it in the product description. We cannot open the boxes or they'll lose the "New" Condition. 

As for videogames, we cannot give refunds of games that can be activate through codes.