Shipping & Returns
For Pre-Orders the estimate delivery dates are written in every product.
All our shipments are tracked, you'll receive the tracking code of your order, right after its departure from our shop! We usually ship with UPS Courier or tracked postal service.
A product "Backorder" is a product we don't have in stock but can we can order for you from our suppliers. Usually the time required from the time of your request to the reception of the product is of at least 3 weeks.
We usually ship with UPS or Express tracked postal service.
For Extra Europe destinations, we usually ship with Express tracked postal service. Please be advised that there could be sometimes slowdowns in shipping, due to the availabilty of couriers.
For some European countries, FREE SHIPPING is available!
Our shipments are ALWAYS tracked, in every case.
|Bosnia and Herzegovina||19.99 Euro|
|New Zealand||34.99 Euro|
|Spain Peninsula And Baleari Islands||6.99 Euro|
|United States||19.99 Euro|
Returns and Refunds
If a product you received shows some damage, contact us with the form on our site and attach a photo showing clearly the damage within 7 days from the reception of the package. You can do this process in the case of clearly visible production defects of a figure or product, we'll find in every way possible to help you offering you a return and refunds on a case by case basis. Before shipping a product we accurately check it, avoiding to ship products with boxes visibly damaged. If a box shows some damage, we'll write it in the product description. We cannot open the boxes or they'll lose the "New" Condition.
As for videogames, we cannot give refunds of games that can be activate through codes.