We usually ship in 24-48 hours, if you order an item In Stock. For Pre-Orders the estimate delivery dates are written in every product.
All our shipments are tracked, you'll receive the tracking code of your order, right after its departure from our shop!
A Backorder product is an item that we have not in stock but that can be ordered. The product will be available usually in at least 2 weeks from the date of the order. For rarer items a greater time is sometimes required.
We can ship in Europe, we can provide free shipping only in some states, see the table below:
|Czech Republic||Free Shipping|
|Spain Peninsula And Baleari Islands||Free Shipping|
|United Kingdom||Free Shipping|
Returns and Refunds
If a product you received shows some damage, contact us with the form on our site and attach a photo showing clearly the damage within 7 days from the reception of the package. You can do this process in the case of clearly visible production defects of a figure or product, we'll find in every way possible to help you offering you a return and refunds on a case by case basis. Before shipping a product we accurately check it, avoiding to ship products with boxes visibly damaged. If a box shows some damage, we'll write it in the product description. We cannot open the boxes or they'll lose the "New" Condition.
As for videogames, we cannot give refunds of games that can be activate through codes.