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Preorder Policy and Preorder Deposit

New Preorder Policy - Scroll Down for Old Preorder Policy

  What is a preorder? 

A preorder is a product with a future release date, that you can order in advance so you'll secure a copy of it when it will be released.    

Do I have to pay immediately when I preorder an item? 

 

For all eligible preorders products, you can choose to pay only a part of the preorder choosing "Preorder Deposit". If you choose this option you'll pay only the 30% of the price of the product and the shipping immediately. When the product will be available from one of our supplier we'll send you an invoice through Stripe or Paypal to pay for the remaining amount (Bargaining isn't allowed or we'll cancel the preorder). Please note that the amount of preorder deposit will be refunded as store credit in case of cancellation of the preorder. If for some reasons we cannot provide the product you ordered we'll refund you on the credit card or Paypal account you used for the payment. 

And if I pay immediately the Preorder? 

If you choose to pay the full price, the price will automatically have a 5% discount applied.

In case of change of the release date of a preorder, will you inform me? 

We'll try to inform you of all changes related your preorder, and you'll receive the tracking code of your order, after being shipped by us. 

Can I cancel a preorder? 

Normally it is always possible to cancel a preorder. Refunds will be given on the original payment method in the first 30 days after the order, and as Store Credit after that period.

Please bear in mind we don't have an obligation to accept your preorder cancellation request, but in every case we'll do our best to try to fulfill your needs.

When a product is near the release we can't guarantee to be able to accept Preorder Cancellations because the product could already be arriving to our warehouses.

If you wish to cancel a preorder, please contact us.

 

Please note that every attempt to get around the rules will be punished with account termination and cancellation of all preorders.

 

PREORDER DEPOSIT FAQ

 

After the payment of the second part, through invoice on Paypal, when should I expect the shipment of the product?

 

After the payment, the release date of the figure doesn't change, if the release is still scheduled for 2 months after the payment, the release remain that. In case of late postponments we'll notify you through message, or you can see the new release date searching the product on our store.

 

Is it necessary that I pay the invoice when you send it to me?

 

Yes, because we need to know if you really want the product. Many times customers don't pay the second part and in those cases we have to cancel the preorder, and we have to reorganize, since a late cancellation is a problem for us.

 

If the release is postponed at the last moment, can I have a refund and then pay again when the product will be available?

 

No. We cannot do a thing like this or our refund rate on Paypal would increase nonsensely.

 

Why can't I pay when you have the product ready to be shipped?

 

For the same reason, at the moment many times customers don't pay the second part and in those cases we have to cancel the preorder. We can't continue buying products that are not really bought by anyone. 

 

It's absurd, I want to pay when the product is effectively in your warehouse!

 

In a perfect world it would be possible, but we experienced too many cancellations in the past year, so we cannot do that at the moment. The payment is still in 2 parts, many customers pay the total amount 1 year before the release, so we think paying in 2 parts can be a good option to split the payment in smaller parts.

 

I chose Preorder Deposit specifically because I want to pay at the last moment possible, since I don't trust you, you may be a scammer.

 

If the problem is this one, we kindly ask you to change store to a more trustworthy one for you.

 

 

Old Preorder Policy (Valid until 22 June 2021)

What is a preorder?

A preorder is a product with a future release date, that you can order in advance so you'll secure a copy of it when it will be released.  

Do I have to pay immediately when I preorder an item?

You can choose to pay immediately for your preorder or wait to pay in a second moment, when the product you ordered will be available from our Japanese or European supplier. 

How can I choose to Pay Later? 

In the checkout module, after having added the item you want to preorder, you just have to select "Pay Later". 

After having preordered a product with "Pay Later", what is the procedure? 

We'll send an invoice through e-mail to make the payment some time before the release date of the product. The payment for "Pay Later" items can be made with credit cards (through the circuit Stripe, we send the link to pay securely through it directly) or Paypal if the customer prefers it. If for some reason you cannot pay in that moment we can wait and re-send a second invoice in a closer moment to the release date. 

If the payment is not completed, we are very sorry but we have to cancel your preorder. In case of problems regarding the payment please contact us and we'll help you.

Bargaining isn't allowed in every case. The price to be paid is the one in the invoice created at the moment of the order. No extra discounts will be applied. Please understand. 

In case of change of the release date of a preorder, will you inform me? 

We'll try to inform you of all changes related your preorder, and you'll receive the tracking code of your order, after being shipped by us. 

Can I cancel a preorder?

It's always possible to cancel a preorder, with no administrative fees. Please contact us telling us you want to cancel.