New Preorder Policy and Preorder Deposit

New Preorder Policy (Valid from 23 June 2021) - Scroll Down for Old Preorder Policy

  What is a preorder? 

A preorder is a product with a future release date, that you can order in advance so you'll secure a copy of it when it will be released.    

Do I have to pay immediately when I preorder an item? 

 

For all eligible preorders products, you can choose to pay only a part of the preorder choosing "Preorder Deposit". If you choose this option you'll pay only the 30% of the price of the product and the shipping immediately. When the product will be available from one of our supplier we'll send you an invoice through Stripe or Paypal to pay for the remaining amount (Bargaining isn't allowed or we'll cancel the preorder). Please note that the amount of preorder deposit will be refunded as store credit in case of cancellation of the preorder. If for some reasons we cannot provide the product you ordered we'll refund you on the credit card or Paypal account you used for the payment. 

And if I pay immediately the Preorder? 

If you choose to pay the full price, the price will automatically have a 5% discount applied.

In case of change of the release date of a preorder, will you inform me? 

We'll try to inform you of all changes related your preorder, and you'll receive the tracking code of your order, after being shipped by us. 

Can I cancel a preorder? 

For preorders placed before 23 June 2021, it's always possible to ask for cancellation. For preorders placed from 23 June 2021 onward, it will be possible to ask for cancellation only until 3 months before the release date of the product. For late cancellations (from 3 months before the release date to the release date) the refund will be issued as store credit. Also, all Preorder Deposits cancelled will be refunded as store credit.

 

Please note that every attempt to get around the rules will be punished with account termination and cancellation of all preorders.

 

Old Preorder Policy (Valid until 22 June 2021)

What is a preorder?

A preorder is a product with a future release date, that you can order in advance so you'll secure a copy of it when it will be released.  

Do I have to pay immediately when I preorder an item?

You can choose to pay immediately for your preorder or wait to pay in a second moment, when the product you ordered will be available from our Japanese or European supplier. 

How can I choose to Pay Later? 

In the checkout module, after having added the item you want to preorder, you just have to select "Pay Later". 

After having preordered a product with "Pay Later", what is the procedure? 

We'll send an invoice through e-mail to make the payment some time before the release date of the product. The payment for "Pay Later" items can be made with credit cards (through the circuit Stripe, we send the link to pay securely through it directly) or Paypal if the customer prefers it. If for some reason you cannot pay in that moment we can wait and re-send a second invoice in a closer moment to the release date. 

If the payment is not completed, we are very sorry but we have to cancel your preorder. In case of problems regarding the payment please contact us and we'll help you.

Bargaining isn't allowed in every case. The price to be paid is the one in the invoice created at the moment of the order. No extra discounts will be applied. Please understand. 

In case of change of the release date of a preorder, will you inform me? 

We'll try to inform you of all changes related your preorder, and you'll receive the tracking code of your order, after being shipped by us. 

Can I cancel a preorder?

It's always possible to cancel a preorder, with no administrative fees. Please contact us telling us you want to cancel.