FAQ

 

What payment methods do you accept?

At the moment we accept payments through Paypal or Credit Cards. In order to proceed with payment, you can add the products you want to buy to the cart, and then proceed with the checkout process, that automatically will ask you to insert your payment details.

In case of problems with payments, please contact us through the "Contact Us" module.

 

From where do you ship?

We are located in Italy, so all of our shipments starts from here. 

 

Are there custom duties fees?

If you are located in a country member of EU (European Union), there won't ever be custom duties fees when you buy from our site. 
Note: Except for United Kingdom, from 1/1/2021

 

What destinations can you ship to?

At the moment we can ship to every European country, USA and Canada

 

Are your shipments tracked?

Yes, we always ship with tracked shipments. If there is an exception, it will be written in the description of the product. We ship with UPS Courier, always tracked.

 

Do you do Dropshipping?

No, all of our orders are received from our suppliers, packed by us and shipped by us.

 

Are your products original?

Always, we only sell Original and Authentic Japanese products, directly imported from us from Japan.

 

Which languages can I use when contacting you?

Please contact us writing in English, Italian, French, Spanish, Polish or German