FAQ

 

What payment methods do you accept?

It is possible to pay through Paypal or Credit Cards. Bank Deposit Payment is also possible, please contact us if you wish to pay with that method. In order to proceed with payment, you can add the products you want to buy to the cart, and then proceed with the checkout process, that automatically will ask you to insert your payment details.

In case of problems with payments, please contact us through the "Contact Us" module.

 

From where do you ship?

We are located in Italy, so all of our shipments starts from here. 

 

What is Partial Payment?

 

For all eligible preorders products, you can choose to pay only a part of the preorder choosing "Preorder Deposit". If you choose this option you'll pay only the 30% of the price of the product and the shipping immediately. When the product will be available from one of our supplier we'll send you an invoice through Stripe or Paypal to pay for the remaining amount (Bargaining isn't allowed or we'll cancel the preorder). Please note that the amount of preorder deposit will be refunded as store credit in case of cancellation of the preorder. If for some reasons we cannot provide the product you ordered we'll refund you on the credit card or Paypal account you used for the payment. 

 

Are there custom duties fees?

If you are located in a country member of EU (European Union), there won't ever be custom duties fees when you buy from our site. 
Note: Except for United Kingdom, from 1/1/2021

 

Are your shipments tracked?

Yes, we always ship with tracked shipments. If there is an exception, it will be written in the description of the product. We usually ship with UPS Courier or Postal service, always tracked.

 

Do you do Dropshipping?

No, all of our orders are received from our suppliers, packed by us and shipped by us.

 

Are your products original?

Always, we only sell Original and Authentic Japanese products, directly imported from us from Japan or received from our trusted European supplier.

 

Which languages can I use when contacting you?

Please contact us writing in English, Italian, French, Spanish, Polish or German